Owners / Changeovers and caretaking
For owners who manage their own bookings
You run the bookings. We look after the property and your guests.
Keep control of your listings, pricing and reservations, and use our local team for changeovers, laundry and on-the-ground support.
We run everything
Fully managed
Listings, pricing, bookings, guests, cleaning, laundry and maintenance.
15% of rental income + VAT
You take the bookings
Changeovers only
We clean, change the linen, do the laundry and restock between every stay.
Quoted for your property + VAT
You take the bookings
Guest support and caretaking
A local contact for your guests, and remote hands for you if you don’t live nearby.
£125 + VAT per property, per month
Changeovers and caretaking work best together: because our team already knows the property, access and set-up, we can deal with guest issues from a much more informed starting point.
Changeovers only
You handle the bookings and guest messages. Give us an iCal link to your booking calendar and our in-house team gets the property ready for each new arrival.
- Full clean between stays by our own housekeeping team
- Bed linen and towels changed, with laundry handled in-house
- Guest consumables restocked at every changeover, built into the price
- Share your booking calendar’s iCal link and we’ll see every arrival and departure automatically
How changeovers are priced
Every property is different, so we price changeovers once we’ve seen yours: its size, layout, linen and laundry needs.
All prices are quoted excluding VAT.
Guest support and caretaking
Local support for your guests, without giving up control of your bookings
Someone local takes the problem from the guest and works out what happens next. Your monthly fee covers availability, coordination and remote support. Attendance at the property is charged only when someone actually needs to go.
Monthly fee
£125 + VAT
per property, per calendar month
6-month minimum term, then 30 days’ written notice either way.
Guest assistance
A local point of contact for property questions and problems during the stay.
Remote troubleshooting
Help with Wi-Fi, heating, hot water, appliances, key safes and access.
Maintenance coordination
We triage faults, contact suitable contractors and keep you informed.
Emergency support
An out-of-hours contact for issues that can’t reasonably wait until morning.
How an issue is handled
01
Guest contacts us
We find out what has happened and whether it is urgent.
02
We troubleshoot
If it can be fixed remotely, we guide the guest through it.
03
We arrange action
If attendance or a contractor is needed, we coordinate it.
04
You are updated
Material issues and costs are reported back to you.
Clear boundaries
This is guest support and caretaking, not full booking management.
Included in the monthly fee
- Acting as the local property contact for your guests
- Phone and message support during routine hours
- Remote troubleshooting for Wi-Fi, heating, hot water, appliances, key safes and access
- Holding a spare set of keys where agreed
- Assessing faults and coordinating contractors, or your preferred contractor
- Updates on significant incidents and maintenance
- Out-of-hours emergency phone contact
Not included
- Managing reservations, pricing or listings
- Refund, compensation or booking-platform disputes
- General concierge or local recommendations
- Repairs, parts, contractor invoices or physical attendance
Routine guest support
8am to 8pm daily, for property-related questions and troubleshooting. Routine matters reported later may be dealt with the next morning.
Out-of-hours emergencies
An emergency contact outside routine hours for genuinely urgent problems that can’t wait. It isn’t a 24/7 concierge.
Attendance charges
Only charged when someone needs to go to the property. Each call-out includes reasonable local travel within our service area and up to an hour on site. All prices exclude VAT.
| Time band | Excluding VAT | Covers |
|---|---|---|
| Monday to Friday, 8am to 6pm | £65 + VAT | Call-out incl. up to 1 hour on site |
| Evenings, 6pm to 10pm | £95 + VAT | Call-out incl. up to 1 hour on site |
| Weekends, 8am to 10pm | £95 + VAT | Call-out incl. up to 1 hour on site |
| Overnight, 10pm to 8am | £125 + VAT | Call-out incl. up to 1 hour on site |
| Bank and public holidays | £125 + VAT | Call-out incl. up to 1 hour on site |
| Additional time after the first hour | £35 + VAT | Per extra 30 minutes or part of it |
Maintenance and third-party costs
- Remote maintenance coordination is included in the monthly fee.
- Attending to let in or wait for a contractor is charged at the normal attendance rates.
- Parts, locksmiths, plumbers, electricians, broadband engineers and other third-party costs are extra.
Good to know
- A return visit, a separate incident or a later contractor visit counts as a separate attendance.
- Guest-caused call-outs are charged to the owner, who may recover them where their booking terms allow.
- An emergency spending limit is agreed at the start, so urgent repairs aren’t delayed.
Getting started
1
Property information
Access, Wi-Fi, heating controls, stopcock and fuse board locations, appliance notes and known quirks.
2
Contacts and authority
Your contact details, preferred contractors and an agreed emergency spending limit.
3
Guest handover
You give guests our support details and make clear which issues come to us.
4
Service starts
We become the practical local contact during guest stays.
Want us to be your local point of contact?
Tell us about the property and which services you’re interested in. We’ll arrange a visit and send a quote, excluding VAT.
Peter McDougall
01592 800 544 · 07882 229 639
peter@mcdougallholidayrentals.co.uk